Do phrases like “Skeleton crew,” “Not enough time in the day,” and “Have you changed the tapes?” remind you of the way IT support used to be? Back in the day, before system management software, artificial intelligence, and the as-a-service model, the IT support team for most companies handled it all. From managing every aspect of the network, every device, training users, as well as providing support and maintenance for all hardware and software systems, the IT support team carried the full load.