Internal Operations – What should your IT Team consider?

Internal Operations – What should your IT Team consider?

IT Departments are changing rapidly – like we discussed in an earlier blog post, the role of IT Directors/CIOs has changed dramatically from where it was even a few years ago. But it is not just the IT Lead’s role that has changed, the IT Department as a whole has morphed into a new entity, driven by process, management, and operations rather than by a break-fix mentalityAs IT has moved from the technical minutiae into a more holistic, service model approach, so too has the IT departments functioningMany organizations still struggle with the transformation that has rocked the technology space and the delivery models that have fundamentally changed how we interact with technology and technology vendors in the IT space

Below are some of the items that are becoming increasingly paramount to running a tip-top IT Department:

1. Change Management and Dissemination within an Organization 

As Technology is rapidly evolving, both the underlying platforms and the feature sets within existing applications/systems, understanding the change management component of each IT component becomes increasingly important – not only from a system operability and security perspective, but from a user/feature standpointUnderstanding not only how the underlying infrastructure has to be changed or upgraded, but how it affects end users and business operations – both long term and short termThe rapid pace of technological change requires that a business document and fully understand the changes in their environmentIf IT departments/businesses are not doing this, they will soon find they barely recognize the software/systems in their environmentThis documentation and dissemination within an organization is one of the components that keep a business fully grounded in their IT strategy/Business Operations. IT Departments are a bridge that enable the business to generate income – leveraging technology to both enable current business processes but also enable future growth and development of the organization as a wholeTechnology has the ability to exponentially affect a business – either positively, when its managed correctly – or negatively, when change management, documentation, and dissemination are not in placeThese principles have become one of the most important creeds for an IT department that is working towards modern day principles of IT enablement.

2. Analysis Paralysis and Forward Momentum

As the technology landscape has, in some areas, spiraled out of control – or at least a reasonable landscape that can be adequately compared and analyzed, organizations are increasingly running into analysis paralysisThere are too many choices – too many different ways something can be accomplishedIT Departments that are attempting to migrate to 21st century solutions are increasingly finding that they need some guidance through the hubrisIn cases where analysis paralysis is taking control, bringing in a 3rd party agnostic consulting firm – like ChoiceTel – can help remove the detritus and allow your organization to hone in much more quickly on the correct solutions for your organization.  A wrong decision can be detrimental to your organization, but no decision is worse – forward motion, even if incorrect, at least can act as a learning experience.  

3. Consolidation and Optimization on the Front-end

Another important pillar of any modern IT Department is the idea of consolidation and optimization on the front-endYes, it may create more work to begin with, but by creating an optimized environment, even if the scale of change is larger, the benefits to the organization both temporarily and long term are vast.  By handling it on the front end, it allows the IT Department to be more strategic long term, rather than continuing to deal with break-fix scenarios.  Solutions/systems should be designed with the end in mind, both when the technology eventually sunsets and/or if the organization moves in a different direction.  Design with simplicity, efficiency, and consolidation when migrating to new platforms.  Changes should reduce the workload – not increase it. 

4. Controlling Shadow IT

Another aspect that IT Departments need to focus on moving forward is the concept of Shadow IT. As technology has increasingly moved into the consumer space, employees throughout an organization feel more and more confident to procure and sign up for IT services/platforms on their ownNot only does this create a security risk within an organization – but also creates an environment that IT is unable to supportIt reduces the consolidation and optimization mentioned earlierThis will be one of the greater challenges for IT departments in the coming years. In some ways, IT departments cannot design or plan around it completely, but being open to support the business with any need they may have, will help reduce this. Often, employees may procure technology on their own due to a belief that IT is not supporting them/providing the tools they need to function in their jobIT should always enable the business – not restrict it – the business is what makes the organization money/grows the organization. Another reason shadow IT occurs is that IT is not spending enough time prioritizing strategy and improvement in the IT landscapeThis is often due to an environment that is too heavy on break/fix and needs to be upgraded/improvedNowadays, IT is and should be much more than simply break fix. 

ChoiceTel can help your organization find the correct solutions for your unique business needs. Contact us at [email protected] or call us at 800-815-3320 for a consultation.



Choice Telecommunications, Inc

7640 Dixie Highway, Suite 150

Clarkston, MI 48346

Phone: 248-922-1150

Email: [email protected]

U.S. Offices

7000 Central Pkwy.

Suite 1600

Atlanta, GA 30328

(800) 815-3320

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