Being a leader means many things, but often times, it’s characterized by agility and speed. Your customers and customers worldwide are buying at faster rates – expecting an on-demand look and feel during the purchasing journey. Often, they are making a purchase decision before you’re even engaged with or responded to them. Don’t let an unanswered call, the fact that a sales rep is out of the office, or a whole slew of other reasons cause you to lose a sale. Bottom line – speed and agility drive business.