In between the “As A Service” providers and the end user customers, are the IT personnel inside of the customer’s organization and their vendors. There needs to be a documented understanding of the as a service technology, the support procedures, and the interdependency of other applications that may interact with the “as a service” technology. The vendors and support you chose for support are just as important as the underlying technology and the internal personnel within an organization. Providing proper knowledge, issue resolution, and training is a primary key to successfully implementing, adopting, and maintaining “as a service” solutions. At ChoiceTel, we work with organizations of all sizes to ensure issue resolution, training, technology architecture design, and documentation for clients who utilize “as a service” offerings.