Call Center and Customer Experience Solutions
Delivering a satisfying customer experience is a top priority for most organizations today.
While voice-based communication with customers still plays a strong role, consumers are increasingly looking to digital communication methods. Our solutions allow you to respond quickly and flexibly by phone, email or web chat.
Make every contact count.
Customers at your agents' fingertips
Respond to the consumer-driven market place with a communications platform that puts business intelligence right where it’s needed.
- Access calls, texts, CRM data, call history, reports and more
- Includes universal queuing and enterprise resource matching
- Offers optimized call routing by service level, skill matching, priority, customer identity, schedules and caller location
- Voicemail and fax can also be routed to individual agents through emails