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Tier 1 Automotive – Reduced Network / Telecom Costs by Renegotiation
Customer had recently signed a new AT&T contract approximately 6 months prior. However, the new rates had not been applied correctly, and there were other billing issues that the customer had tried solve on their own – but they weren’t able to come to a resolution after months.
After review of the customer’s contracts and invoices, ChoiceTel discovered the new agreement had not been fully executed by AT&T. The team took the customer’s network out to bid via an RFP and saved the customer an additional 40% over and above the recently renegotiated agreement on AT&T – while keeping AT&T as the provider. ChoiceTel monitored the invoices and agreement process to ensure compliance with the new rate structure and negotiated credits on behalf of the customer.
The ChoiceTel team saved the company over $1,500,000 for the term in the contracted rates, along with the credits from the previous incorrect rates. The customer was able to stay with their current provider without making any physical changes to their infrastructure – but they were still able to save over $1,500,000.
Largest Building Materials Manufacturer in North America – Fortune 500
Their onsite phone system vendor was unable to keep the Manufacturer’s phone system up for their Northwest division. Call quality and customer experience were suffering to the point where the CEO did a townhall meeting for all 20,000 employees in the company to discuss the issues in the Northwest. The IT team and Vendor were not able to fix the problem.
ChoiceTel was brought in for our project management and phone system expertise to diagnosis and then fix the problem. Diane Smith, CEO of ChoiceTel, joined calls with over 50 of the customer’s technical team to help lead the discussion and fix the problem.
The main problem that was implemented was that the underlying network supporting the voice experience was not configured correctly. ChoiceTel was able to implement an MPLS network with centralized SIP (and back-up SIP delivery) at a cost competitive rate for the customer. In addition to the underlying network being remedied, ChoiceTel re-engineered the set-up of the phone system, changing where servers where placed and what features were being utilized to achieve the desired business end goals in a more redundant and secure manner.