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Keep Up With The Latest Posts & Updates
17
December
Generative AI technologies and extensive language models (LLMs), like OpenAI GPT and Google Gemini, can be used to improve security measures and introduce new threat vectors. As generative AI becomes increasingly integrated into cybersecurity operations, it aids in automating complex processes such as threat detection and response planning.However, malicious actors are beginning to exploit these
12
December
ChoiceTel is delighted to welcome Karla Thomas to our team as an Executive Technology Strategist! Karla is an IT executive with over 30 years of achievement in collaborating closely with business leadership, leveraging technology to support business initiatives and in leading, developing and mentoring IT colleagues in multiple disciplines. She has held global leadership roles
26
November
AI has revolutionized modern call centers by offering a range of benefits that enhance customer experience and operational efficiency. Let’s explore the key advantages of integrating AI into your call center strategy.Improved customer satisfaction: AI chatbots and virtual assistants can handle basic inquiries, freeing up human agents for complex issues. This reduces wait times and allows
14
November
We Are Proud to Announce We are delighted to share that ChoiceTel has officially been certified as a Women Business Enterprise (WBE) by the Women’s Business Enterprise National Council (WBENC). This prestigious certification underscores our commitment to fostering diversity, equity, and inclusion within our organization and the broader business community.About WBENC CertificationThe WBENC certification is the
11
November
We are so pleased to announce that Tabice Ward has joined our team as an Executive Technology Strategist. Tabice Ward is a technology and cybersecurity executive with over 35 years of experience in the regulated utility and education sectors. She has held progressive leadership roles at Fortune 250 utility companies, demonstrating a proven track record
24
October
With the help of IT Managed Service Providers (MSPs), businesses can keep their critical networks, endpoints, and data operating smoothly and securely, without the high upfront costs, infrastructure, or talent required to handle these systems in-house.Managed IT services are information technology tasks that are outsourced to a third-party vendor.Common managed IT services include:Managing a client’s
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