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Keep Up With The Latest Posts & Updates
26
November
AI has revolutionized modern call centers by offering a range of benefits that enhance customer experience and operational efficiency. Let’s explore the key advantages of integrating AI into your call center strategy.Improved customer satisfaction: AI chatbots and virtual assistants can handle basic inquiries, freeing up human agents for complex issues. This reduces wait times and allows
14
November
We Are Proud to Announce We are delighted to share that ChoiceTel has officially been certified as a Women Business Enterprise (WBE) by the Women’s Business Enterprise National Council (WBENC). This prestigious certification underscores our commitment to fostering diversity, equity, and inclusion within our organization and the broader business community.About WBENC CertificationThe WBENC certification is the
11
November
We are so pleased to announce that Tabice Ward has joined our team as an Executive Technology Strategist. Tabice Ward is a technology and cybersecurity executive with over 35 years of experience in the regulated utility and education sectors. She has held progressive leadership roles at Fortune 250 utility companies, demonstrating a proven track record
24
October
With the help of IT Managed Service Providers (MSPs), businesses can keep their critical networks, endpoints, and data operating smoothly and securely, without the high upfront costs, infrastructure, or talent required to handle these systems in-house.Managed IT services are information technology tasks that are outsourced to a third-party vendor.Common managed IT services include:Managing a client’s
27
September
Many companies have become overwhelmed with the threat of a breach, compliance, exploding security budgets, and not understanding what information security really is and how it is best managed. A solution that organizations are increasingly touting is partnering with a Managed Security Service Provider (MSSP) to empower their security organizations with the people, processes, and
14
August
Artificial intelligence (AI) is rapidly transforming Unified Communications as a Service (UCaaS) and Contact Center as a Service (CCaaS) space. According to a recent study by Gartner, 65% of organizations plan to increase their investment in AI for UCaaS and CCaaS by 2024. This trend is being driven by a number of factors, including the
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