Call Us: (248) 922-1150
Keep Up With The Latest Posts & Updates
14
August
Artificial intelligence (AI) is rapidly transforming Unified Communications as a Service (UCaaS) and Contact Center as a Service (CCaaS) space. According to a recent study by Gartner, 65% of organizations plan to increase their investment in AI for UCaaS and CCaaS by 2024. This trend is being driven by a number of factors, including the
10
August
Customer satisfaction is at an all-time low, and many companies are struggling to justify rising prices without adding value, according to the Wall Street Journal. The key to making your company more customer-centric? Focus on leadership. Customer-centric leadership development and onboarding are critical. When most companies are cutting customer experience programs, the opportunity for you is
23
July
Data breaches seriously threaten businesses of all sizes and can have significant financial, legal, and reputational consequences. To protect against data breaches, you should ensure your networks and systems are secure by:Implementing robust access control measures such as multi-factor authenticationConducting regular security audits or penetration tests to identify weaknesses within the system before attackers exploit themRegularly
8
July
The protection of digital assets has become a primary concern for businesses in the 21st century. As business owners, we take pride in our products and services. However, security breaches can endanger our customers’ trust and damage our operations. Cyberattacks could lead to financial losses, lost data, reputational harm, and other risks for small businesses. Luckily,
12
June
Digital transformation has become a modern business imperative. Today’s consumers are more technology savvy than ever, and expect rich, meaningful digital engagement with the products and services they consume. But those experiences require trust, something that is not always easily gained. With data breaches and security incidents so prevalent in the media, customers are reluctant to
23
May
Beyond the headlines, AI is transforming real-world processes. For instance, in manufacturing, AI-powered robots are streamlining production lines, while in healthcare, AI algorithms are assisting doctors with early disease detection. These use cases showcase how AI is not just a theoretical concept, but a powerful tool with the ability to reshape various sectors of our
Page [tcb_pagination_current_page] of [tcb_pagination_total_pages]